Operational Assistant

About the Role

We are seeking a highly organised, proactive, and professional Operational Assistant to provide high-quality administrative, operational, and coordination support to our Senior Management Team and wider divisional teams.

This is a pivotal role that acts as a central point of contact across the Division, supporting effective planning, communication, and delivery of divisional priorities. The successful candidate will help ensure smooth day-to-day operations while contributing to the successful implementation of projects, systems, and initiatives.

This role is ideal for someone who thrives in a fast-paced environment, enjoys working with senior leaders, and has the confidence to manage competing priorities while maintaining exceptional attention to detail.

Key Responsibilities

Administrative Support

• Provide comprehensive diary management, meeting coordination, travel arrangements, and correspondence support for Divisional Directors and Senior Managers
• Prepare reports, presentations, briefing papers, and other documentation
• Maintain accurate records, databases, and filing systems
• Support budget monitoring, procurement processes, and financial administration
• Respond to internal and external enquiries in a timely and professional manner

Operational & Coordination Support

• Act as a central coordination point for divisional projects, activities, and communications
• Track progress against divisional plans, highlighting risks, delays, and resource pressures
• Support the rollout of new systems, processes, and initiatives across the Division
• Liaise with internal teams and external partners to ensure effective collaboration and delivery
• Organise divisional meetings, workshops, and events, including logistics and follow-up actions

Planning & Implementation

• Contribute to the development of divisional plans, timelines, and strategic priorities
• Gather, analyse, and present information to support decision-making and forward planning
• Assist with risk assessments, resource planning, and performance monitoring
• Prepare planning documents, summaries, and progress updates for senior leadership
• Track actions from planning sessions to ensure completion

Communication & Stakeholder Engagement

• Support clear, consistent communication across the Division
• Draft internal updates, briefings, newsletters, and reports
• Build effective working relationships with colleagues, partners, and stakeholders
• Ensure information flows smoothly between divisional teams and central functions

About You

You will be an organised and adaptable professional with strong communication skills and experience supporting senior leaders or multi-site teams.

Essential experience and skills:

• Experience in administrative, coordination, or operational support roles
• Experience supporting senior leaders and/or geographically dispersed teams
• Familiarity with project coordination, planning, or implementation processes
• Strong IT skills and confidence using digital systems
• Excellent organisational and time-management skills with the ability to prioritise effectively
• High attention to detail, including strong proofreading and document-editing skills
• Exceptional written and verbal communication skills
• Proficiency in Microsoft Office, particularly Excel (including formulas and data analysis)
• Ability to handle sensitive information with discretion and confidentiality
• Ability to work independently, adapt to changing priorities, and use initiative

Desirable:

• Experience within social care, public sector, charity, or corporate environments
• Understanding of social care operations, legislation, or commissioning processes

Other requirements:

• Full driving licence
• Willingness and ability to travel nationally as required