Quality Assurance Manager

At Salutem, we believe everyone should have the opportunity to live a healthy, active and fulfilling life, regardless of their background or disability. The aim of our services is to provide safe and stimulating environments for adults and young people that allows choice and control towards independence.

To ensure the highest standards of quality in the provision of care and support for adults and young people, the Quality Manager will oversee the implementation of quality assurance processes, ensure compliance with relevant regulations, and lead initiatives for continuous improvement in service delivery.

To work alongside the Interim Group Quality Assurance and Inspection Manager, in providing robust monitoring and governance systems in ensuring that Salutem locations comply as a minimum to quality performance key indicators and exceed regulatory requirements and support identified locations on a journey towards Outstanding.

• Ensuring there is a consistent approach to best practice in the provision of identified outcomes and as a minimum ensurng all locations are ‘inspection ready’.
• Ensure compliance with local, national, and international regulations and standards, such as those set by the Careuality Commission (CQC) or equivalent bodies.
• Conduct regular audits, assessments, and inspections of locations, identifying areas for improvement and ensuring corrective actions are taken.
• To drive and ensure quality initiatives and improvements at a national and regional levels to assist locations to achieve outstanding and excellence in performance outcomes.
• Monitor the quality of care provided, conducting regular observations and audits to ensure compliance with standards and to identify training needs.
• To provide support and information to senior and registered managers to enable effective responses to regulatory reports.
• To develop and maintain effective working relationships with external local compliance managers and inspectors that ensures effective and regular communication.
• To work closely with the shared service teams to ensure a consistent and robust approach to achieving best practice.
• To undertake quality assurance assessments and inspections in line with the Salutem Assessment Framework.
• Monitor incidents, complaints, and safeguarding concerns, ensuring they are investigated promptly and effectively.
• To keep abreast of landscape regulatory (CQC, Ofsted, CIW and Estyn) changes working collaboratively with colleagues to meet maintain compliance.

Location: Based in the Southwest, with Nationwide Travel

Hours: 40 hours a week

Work Alongside the Interim Group Quality Assurance and Inspection Manager, set quality improvement objectives and recommendations for the company that are bench marked against all legal frameworks and external and internal accepted standards, research and good practice and track and report this progress against clear targets. Undertaking internal regulatory compliance inspections in agreement with the Interim Group Quality Assurance and Inspection Manager and ensure that annual program of inspections is achieved and that responses to significant events or locations that have characteristics of under performing are inspected and supported.

• Promote and implement person-centered planning, ensuring that care plans are tailored to the individual needs, preferences, and aspirations of individuals we support.
• Monitor the effectiveness of person-centered plans, making adjustments as necessary to improve outcomes for individuals we support.
• Provide day-to-day leadership and guidance to staff, ensuring that they deliver high-quality, person-centered care.
• Role model best practices in care delivery, demonstrating effective techniques and approaches in working with individuals we support.
• Support staff in developing their practice, providing coaching, feedback, and mentoring to enhance their skills and confidence.
• Ensure that accurate and timely collection of meaningful quality data and reports are provided to the group leadership teams to ensure that an understanding of benchmarks of standards and regulations are present in services.
• Ensure that staff are up-to-date with the latest developments in care standards, regulations, and effective practices.
• Develop, implement and monitor relevant and appropriate action plans in relation to non-compliance and/or poor performance.
• To provide thematic reports to Interim Group Quality Assurance and Inspection Manager of internal and external compliance reviews including lessons learnt.
• Contribute to policy development to ensure that company policy is relevant to current regulatory requirements.
• Ensure that any issues or concerns of compliance, standards of care and legislative regulations are identified, understood and planned and in partnership with Interim Group Quality Assurance and Inspection Manager and shared services, implement change where this is required, to a level that meets the outstanding outcomes.
• Working with the Interim Group Quality Assurance and Inspection Manager to lead on specific projects to ensure that appropriate location  development strategies are in place to support the varying complexities of People who use services, incorporating industry best practice and to be a leader in their respective field.
• Develop manage and maintain strong working relationships with both internal and external stakeholders in regard to Compliance and Quality concerns.
• Be an ambassador for the group on quality, communicating key initiatives and driving the message of the importance of quality across all sites within the Salutem.
• To ensure appropriate quality has continuous improvement in practice leadership in all areas for the people who Salutem support.
• Exercise strong leadership in a style and manner consistent with the company’s values, ensuring the ever-changing needs of Salutem are communicated and represented.
• Maintain accurate and up-to-date records of quality assurance activities, audits, assessments, and action plan.
• Develop and promote an open and fair culture to ensure that Quality concerns are managed appropriately, focusing on corrective action and lessons learnt.
• Secure effective engagement with senior managers, departmental leads, Regional Directors and Registered Managers to encourage cross professional collaboration to enable locations to achieve outstanding and excellence in performance outcomes.
• Identifying areas of service improvement inline Salutem service improvement process.

Regulatory Compliance

• Implement appropriate methods to monitor compliance against UK wide regulation through the use of regular internal compliance inspections.
• Proactively assist Registered Managers and staff, when necessary, in the successful execution of regulatory inspections.
• Ensure that there is a robust system for managing and having oversight on notifications to the regulator and to communicate these to senior managers where this creates an organisational risk.
• Develop sound systems to ensure that all regulatory evidence is effectively collated and updated and accessible at location level.
• Provide assistance and direction to Registered Managers when responding to compliance reports and developing action plans as required with clear timeframes embedded within the action plans.
• Undertake internal regulatory compliance inspections as per an annual program and in response to significant events.
• Working with the Interim Group Quality Assurance and Inspection Manager develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the group to ensure continued compliance.
• Ensure that excellence in communication and engagement of staff, individuals we support, and stakeholders is at the center of everything we do.
• To support and contribute to the development of the quality strategy.
• To support and contribute to the development of the annual quality assurance and regulatory report.