Location: Hybrid
(UK-wide remit with regular travel to services; overnight stays as required)
Hours: 40 hours per week
Team: Quality Governance and Compliance
Reporting to: Group Head of Quality Assurance, Compliance and Inspection
Salary is £50k + £3k car allowance.
The Opportunity
We’re recruiting a Quality Assurance &
Improvement Manager (QAIM) into our Adult CQC QAIM Team, with a
defined portfolio as Supported Living (SL) Quality Lead.
This is a key role for an experienced quality
professional who understands Supported Living, is confident working to CQC
regulations and Reach Standards, and can help services move beyond
compliance towards Good and Outstanding outcomes.
You’ll be the named QAIM for Supported
Living quality—owning clear deliverables and reporting lines—while retaining
the ability to flex capacity across adult services in response to
operational risk, inspection activity, and business priorities.
What You’ll Be Responsible For
As Supported Living Quality Assurance
Improvement Manager, you will:
- Lead
quality assurance activity across Adult Supported
Living services, using Salutem’s assessment framework and annual programme
- Drive inspection
readiness, including mock inspections, evidence packs, and
post-inspection action planning
- Support quality assurance, inspection
readiness and quality improvement activity across Residential Care and other
adult services as required.
- Provide expert advice on sector-specific
standards, including CQC regulatory requirements and REACH Standards within
Supported Living.
- Provide
structured quality improvement support to help services progress
from compliance to sustained improvement (Good to Outstanding)
- Coach
and challenge Registered Managers and leaders to strengthen:
- governance
and oversight
- quality
narratives and evidence of impact
- person-centred
practice and outcomes
- learning
culture and continuous improvement
- Produce
clear, high-quality reports including thematic findings, risk
escalation, and progress tracking
- Use
quality intelligence (audits, incidents, complaints, safeguarding, KPIs)
to identify themes, reduce risk and embed learning
- Work
in partnership with Operations, L&D, HR, Safeguarding, PBS, IT and
other functions to deliver consistent improvement
- Act as
an ambassador for quality and best practice across Salutem’s adult
services
What We’re Looking For
Essential:
- Significant
experience in health and/or social care (typically 5+ years)
- Strong
working knowledge of CQC regulations, inspection expectations, and
quality frameworks
- Proven
Supported Living experience, including
understanding of Reach Standards and how to evidence them in
practice
- Demonstrable
experience delivering internal QA activity (audits/inspections/reviews)
and supporting services with robust action plans
- Evidence
of leading quality improvement and change implementation across multiple
sites
- Excellent
written and verbal communication skills (reports, action plans, senior
stakeholder updates)
- Strong
organisational skills and ability to manage a national workload
- Willingness
to travel regularly across England, including overnight stays
Desirable specialist:
Safeguarding: DSL qualification (or willingness to complete within an agreed
timeframe).
Supported Living: Experience of assessing, auditing or supporting services against Reach
Standards to drive quality improvement.
Why Join Salutem?
- A
national role with real influence on quality, outcomes and culture
- Opportunity
to shape Supported Living, with clear deliverables and governance routes
- Work
alongside committed operational and quality colleagues focused on
continuous improvement
- Be
part of an organisation that lives its values: Supportive, Ambitious,
Loyal, Unique, Transparent, Engaging, and committed to Meaningful
life outcomes