Service Manager

Reporting to the Registered Manager, the post holder will work to ensure that specialist and quality care and support for service users is maintained through assisting in the planning, implementation, supervision and evaluation of service user care and support. The Team Leader's will also be required to ensure that policies, procedures, systems and workplace practices are fully implemented and consistently applied.

You will be passionate about motivating and empowering your team and encouraging their development. You will also be an inspiring role model, leading by example, imparting knowledge, championing best practice and promoting new thinking, enabling the team to help the people we support to make choices and decisions, live each day to the fullest and develop life skills along the way.

We are looking for a highly motivated team member who will either have or be working towards NVQ/Diploma in Health and Social Care level 3/5. Experience of working with individuals with communication difficulties is desirable. A sound working knowledge and understanding of CQC Regulations and Standards, the Mental Capacity Act and the Deprivation of Liberty Standards is also desirable.

Creating an environment where people feel safe, we work with each individual to build their confidence and skills, empowering them to lead a rich and fulfilling life as independently as possible.

The successful candidate will need to show a high level of commitment and flexibility in the role and be able to work closely with the Registered Manager and staff team to ensure the very best outcomes are achieved for the individuals residing at Ashleigh House. 

In this role you will be expected to:

• Demonstrate written communication skills, sufficient to contribute to a record keeping system.
• Be able to demonstrate a warm, person centred and affirmative approach to the individuals we support.
• Be able to remain compassionate, and professional during challenging times.
• Be willing to work alongside clinical professionals
• Be open to new ideas and ways of working.
• Lead and delegate appropriately when on shifts.
• Complete regular staff supervisions.
• Be a positive role model in all aspects of our daily work life
• Assist an individual when in crisis to manage their behaviours

Benefits

• FREE Online 24/7 GP Service for you and your family from a GP who can prescribe 
• Competency Frameworks and Pay Scales
• Wagestream – where any day can be a payday
• Refer-a-Friend Scheme - Instantly earn points and cash rewards
• Sovereign Health Care Plan
• Canada Life, Group Life Assurance
• Blue Light Card
• Blink, our internal communications app
• Pension scheme
• Free DBS check (Disclosure and Barring Service)

We have a massive duty of care towards those we support who are often the most vulnerable in society, which is why our staff are encouraged to keep up to date with vaccines and focus on self-care too. You can find out more about us on our recruitment site. There’s information about the team, our benefits, training and importantly what makes us ‘HumanKind’.

If you like the look of us, register your interest for a role. You never know, you might find a job to love, just around the corner!